Please select whether or not you would like your unit and probes to undergo THOR's Standard Annual Service
The standard annual service is a requirement for your five year conditional warranty. More details, including prices, are available on the previous page.
Select this if you only require a repair to your control unit and/or probes. A survey will be required as detailed on the previous page.
When was the issue discovered?
For example during a treatment, during a follow up appointment, or while cleaning the device?
Where was the issue discovered?
For example in the treatment area or in a storage area
Please describe the fault with your THOR product.
Please describe any mitigation actions taken, such as modifying how the device is used or modifications to the device.
Example modifications to use may include using it for less time, holding it differently, or temporarily discontinuing use of the device.
Please list the UDI or serial numbers of all probes and/or control unit(s) involved.
For example patients, practitioners, technicians, or anyone else that was interacting with the device or located near the device?
Who was impacted?
For example, patient, user, technician, bystander, etc
Please describe, in as much detail as possible, what happened and the outcomes.
Please list the UDI or serial numbers of all probes and/or control unit(s) involved.
Was a death or serious injury sustained by the patient/user?
Was a death or serious injury only avoided due to medical or surgical intervention?
When did the adverse consequence occur?
During a treatment, during a follow up appointment, while cleaning the device, etc
Where did the adverse consequence occur?
In the treatment area, in a storage area, etc
Who was impacted by the adverse consequence?
Patient, user, bystander, etc
Please describe the adverse consequences, include as much detail as possible.
Please list the UDI or serial numbers of all probes and/or control unit(s) involved.
Would you like THOR to arrange collection or return shipment of your laser with insurance cover?
We confirm that we grant THOR Photomedicine Ltd full responsibility for our equipment whilst it is in transit and under THOR's control, including storage at their service centre.
We wish to arrange the shipment of our equipment to THOR and we will take full responsibility for our equipment whilst it is in transit and under THOR's control, including storage at their service centre.
