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What do you like?

What do you dislike?

What could we do better?

Is there a fault with your product?

If you are aware of any faults with your product, we recommend booking a repair, use the link below to book a repair.

If you do not wish to book a repair, would like to ask you some additional questions regarding the fault.

Book Repair

Fault Discovery

When was the issue discovered?

For example during a treatment, during a follow up appointment, or while cleaning the device?

Where was the issue discovered?

For example in the treatment area or in a storage area

Please describe the fault with your THOR product.

Please describe any mitigation actions taken, such as modifying how the device is used or modifications to the device.

Example modifications to use may include using it for less time, holding it differently, or temporarily discontinuing use of the device.

Please list the UDI or serial numbers of all probes and/or control unit(s) involved.

Did the fault impact anyone or any treatments?

For example patients, practitioners, technicians, or anyone else that was interacting with the device or located near the device?

Yes
No

How did the fault impact the treatments or people involved with the device?

Who was impacted?

For example, patient, user, technician, bystander, etc

Please describe, in as much detail as possible, what happened and the outcomes.

Please list the UDI or serial numbers of all probes and/or control unit(s) involved.

Did you observe any adverse consequences?

If you are aware of any adverse consequences that resulted from the use of a THOR product, we would like to ask you some additional questions.

We use this data for internal reporting and reporting to regulatary bodies.

Adverse consequence

Adverse Consequences

Was a death or serious injury sustained by the patient/user?

Yes
No

Was a death or serious injury only avoided due to medical or surgical intervention?

Yes
No

When did the adverse consequence occur?
During a treatment, during a follow up appointment, while cleaning the device, etc

Where did the adverse consequence occur?
In the treatment area, in a storage area, etc

Who was impacted by the adverse consequence?
Patient, user, bystander, etc

Please describe the adverse consequences, include as much detail as possible.

Please list the UDI or serial numbers of all probes and/or control unit(s) involved.