The service center will be closed for Christmas between December 22nd and will re-open on January 2nd. Contact us if you have an urgent requests.
Please note, we are currently experiencing a large volume of equipment in for service and turn around (excluding shipping) is currently 2–3 weeks. We will keep this turn around time updated.
Standard annual serviceMore information
Survey and RepairAbout surveys and repairs
Please note goods are shipped to and from our repair centre at your own risk unless you ask us to arrange transport and agree, in writing, to grant THOR Photomedicine Ltd responsibility for your equipment whilst it is in shipment and under our control.
To accept this option, you must select THOR arrange shipping on the booking form which will give THOR your authorisation.
THOR’s standard service is a set of rigorous tests and adjustments (where appropriate) for a control unit and accompanying probes.
A Standard Service includes testing of output power and wavelength of probes and of a control unit and power meter (where fitted). All control units are tested and adjusted according to their original test standards.
A Standard Service also includes minor repairs to various functions and parts, such as insulation and earthing, as well as inspection and replacement of probe labels as necessary.
Survey and repair
Surveys are used for fault finding and usually last for appx. 1 hour, during which a functionality test is completed.
The charge for the survey is waived if a Standard Service or Repair is authorised.
You will be invoiced for all service and repairs authorised. Once payment has been received THOR will arrange return of your equipment.
If you need work done urgently we will perform the work in the UK and will cover additional shipping costs. Due to the extra distance and workload at the UK facility, turn around time will be longer. If you are in a hurry, please contact us using the service booking form below.
* Survey fees are waived if a repair or service is authorised.