Taking care of your equipment
THOR equipment should be serviced at least once a year (or every 6 months if the equipment is in constant use). For fault finding purposes, we strongly recommend that probes and control units are sent together.
Due to current high volume at our service center, we are temporarily pausing any new standard annual service requests for 3 months. We will continue to carry out any repairs
THOR will honour the warranty on any equipment due its service during this pause.
If you need work done urgently we will perform the work in the UK and will cover additional shipping costs. Due to the extra distance and workload at the UK facility, turn around time will be longer. If you are in a hurry, please contact us using the service booking form below.
Standard annual service
If a standard annual service has been requested, it will be carried out once we have received your equipment. Any faults identified during the service will be reported to you along with a quote for our recommended repairs.
Survey and Repair
When a repair has been requested, a survey will be conducted and we will provide a quote for any recommended work. Repairs will be performed once we have received your authorisation to proceed
About surveys and repairsShipping
Full shipping and packing details will be included in a follow up email. If you prefer we can arrange shipping both to and from our service centre.
To avoid delay, please print/write the service reference number on the box.
Please note goods are shipped to and from our repair centre at your own risk unless you ask us to arrange transport and agree, in writing, to grant THOR Photomedicine Ltd responsibility for your equipment whilst it is in shipment and under our control.
To accept this option, you must select THOR arrange shipping on the booking form which will give THOR your authorisation.
Price list
* Survey fees are waived if a repair or service is authorised.